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Tracked Stair Climbing Wheelchair Electric Powered Aluminum Alloy Stair Climber

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the maximum weight capacity of the Tracked Stair Climbing Wheelchair?

The maximum weight capacity of the Tracked Stair Climbing Wheelchair is typically around 150 kg (330 lbs), but it is advisable to check the specific model for details.

2. Is the wheelchair suitable for outdoor use?

Yes, the Tracked Stair Climbing Wheelchair is designed with four wheels for easy movement on the ground, making it suitable for both indoor and outdoor use.

3. How does the stair climbing mechanism work?

The wheelchair features a special track structure that allows for safe and convenient transport up and down stairs, utilizing its electric powered system to assist in climbing.

4. Can the wheelchair be operated by one person?

Yes, the Tracked Stair Climbing Wheelchair is designed to be operated by a single person, making it user-friendly in emergency situations.

5. What materials are used in the construction of the wheelchair?

The wheelchair is made from high-strength aluminum alloy, ensuring durability and lightweight properties for ease of use.

6. Is there any warranty provided with the purchase?

Yes, the wheelchair comes with a one-year warranty covering manufacturing defects and issues.

7. What is the color of the wheelchair?

The Tracked Stair Climbing Wheelchair is available in a bright yellow color.

8. Does the wheelchair come with safety features?

Yes, it includes two safety belts to secure the patient during transportation, enhancing safety during use.

9. Is there online support available after purchase?

Yes, online technical support is available for any inquiries or assistance needed after purchase.

10. What is the packing configuration for shipping?

The wheelchair is packaged as 1 piece per carton for shipping.

11. Is the wheelchair CE and ISO certified?

Yes, the Tracked Stair Climbing Wheelchair has CE and ISO certifications, ensuring it meets international safety and quality standards.

12. What applications is this wheelchair designed for?

It is primarily used in hospitals and emergency centers for moving patients up and down stairs during emergencies.

13. Can I customize the logo on the wheelchair?

Yes, there is an option for a customized logo on the wheelchair, subject to minimum order requirements.

14. How do I maintain the wheelchair?

Regular maintenance includes checking battery levels, cleaning the wheels, and ensuring safety belts are functioning properly.

15. What is the size of the wheels?

The wheelchair features wheels of size Φ125/75mm, designed for optimal performance on various surfaces.

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