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STR OCEAN Honey Series single head embroidery machines computerized embroidery machine one head embroidery computerized machine

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the embroidery area size of the STR OCEAN Honey Series machine?

The STR OCEAN Honey Series machine has a flat embroidery area of 360mm x 200mm and a cap embroidery area of 270mm x 70mm.

2. How many needles can I choose for this embroidery machine?

The Honey Series offers optional needle configurations of 9, 12, or 15 needles.

3. What is the maximum embroidery speed of the machine?

The machine can operate at a maximum embroidery speed of 1200 RPM.

4. Does the machine have a user-friendly interface?

Yes, it features a high-definition 10-inch Dahao touch screen computer for easy operation.

5. Can the machine handle different types of fabrics?

Absolutely! The STR OCEAN Honey Series can embroider on various materials, including hats, T-shirts, pockets, logos, patches, shoes, and socks.

6. Does the machine come with any automatic features?

Yes, it includes an automatic thread trimmer and thread break detection for enhanced usability.

7. What input formats does the machine support?

The machine can read DST and DSB format files.

8. Is there a power supply compatibility?

Yes, the machine is equipped with a built-in universal power supply compatible with 110V/60Hz and 220V/50Hz.

9. What kind of support does STR OCEAN provide to customers?

STR OCEAN not only sells the machines but also provides comprehensive support, including guidance on choosing threads, needles, fabrics, and testing the embroidery.

10. Can I connect the machine via USB or network?

Yes, it supports input through USB disk or network mode.

11. What languages are available on the machine's interface?

The machine supports multiple languages, including Chinese, English, Spanish, Arabic, Russian, Italian, German, and French.

12. What is the motor type used in the machine?

The machine uses a Dahao servo motor for its main and frame motor.

13. How does the machine show real-time stitching?

The Dahao touch screen displays real-time stitching progress, allowing you to monitor the embroidery process closely.

14. Is there a specific type of hook used in this machine?

Yes, the machine adopts a Japanese hook for improved performance and reliability.

15. What types of items can I embroider with this machine?

You can embroider on a wide variety of items including caps, T-shirts, logos, patches, and more.

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