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RE OtoSet Ear Cleaning System

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the RE OtoSet Ear Cleaning System?

The RE OtoSet is a standing ear cleaning system designed for safe, gentle ear maintenance at home. It uses soft earplugs and a stable standing design to assist with routine ear hygiene and help prevent earwax build-up.

2. How does the standing design help?

The standing design provides stability during use, helping to keep the system steady and easier to handle for gentle, controlled cleaning at home.

3. What does "Earplugs Type: US" mean?

"US" earplugs type indicates the earplugs are made to standard dimensions commonly used in the U.S. market. They are soft and designed for comfortable, gentle contact with the ear canal area.

4. Is the RE OtoSet safe to use at home?

Yes — the product is designed for safe home use and is CE certified, indicating it meets relevant safety and quality standards. Always follow the included instructions and use gently.

5. What does the CE certification mean for this product?

CE certification means the RE OtoSet complies with applicable European health, safety, and environmental protection standards for medical or consumer devices where those standards apply.

6. Who can use the RE OtoSet?

The RE OtoSet is intended for general home ear hygiene and can be used by adults and older children under adult supervision. For infants, very young children, or people with specific ear conditions, consult a healthcare professional before use.

7. How often should I use the RE OtoSet?

Frequency depends on individual earwax production and comfort. For many people, gentle use once every 1–2 weeks is sufficient. If you have concerns about earwax or irritation, consult a healthcare professional for personalized advice.

8. Will the RE OtoSet remove impacted or deep earwax?

The system is intended for routine, gentle cleaning and prevention of build-up. It is not a substitute for professional removal of hardened or impacted earwax. Seek medical care if you suspect impaction, hear loss, pain, or discharge.

9. Is the cleaning process painful?

No — the RE OtoSet uses soft earplugs and is designed to be gentle. If you experience pain, significant discomfort, bleeding, dizziness, or worsening symptoms, stop use immediately and consult a healthcare professional.

10. How do I clean and maintain the RE OtoSet?

After each use, wipe the visible surfaces and earplugs with a clean, damp cloth or an alcohol wipe if recommended by the instructions. Allow parts to dry completely before storage. Replace earplugs if they become worn or damaged.

11. Are replacement earplugs available?

Replacement earplugs are commonly available from the manufacturer or authorized sellers. Check the product packaging or contact your seller/manufacturer to purchase compatible replacement earplugs.

12. Can people with ear tubes, perforated eardrums, or ear infections use this product?

No — people with ear tubes, perforated eardrums, active ear infections, recent ear surgery, or other significant ear conditions should avoid using home ear-cleaning devices and should consult their healthcare provider for safe alternatives.

13. What is included in the selling unit?

The RE OtoSet is sold as a single item per selling unit. Exact contents (for example earplugs included, user manual) may vary by package — check the product listing or packaging for details.

14. How should I store the RE OtoSet?

Store the device in a clean, dry place away from direct sunlight and extreme temperatures. Make sure earplugs and any removable parts are dry before storing to prevent mold or deterioration.

15. Where can I get support, warranty, or replacement parts?

For support, warranty information, and replacement parts, contact the retailer where you purchased the RE OtoSet or the manufacturer's customer service. Keep your purchase receipt and product serial/packaging information handy when requesting service.

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