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Professional Telemedicine Household Medical Devices Clinical Analytical Instruments Pathological Analysis Equipments

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What health parameters can the device measure?

The device can measure SPO2, heart rate, blood pressure, temperature, and 12-lead ECG.

2. Is the device easy to use for home monitoring?

Yes, the device is designed for easy use, making it ideal for home health monitoring.

3. What is the power source for this device?

The device operates on an electric power source and includes a built-in battery for convenience.

4. What is the shelf life of the device?

The shelf life of the device is 2 years.

5. Is there a warranty provided with the purchase?

Yes, the device comes with a 2-year warranty.

6. Can this device be used in clinical settings?

Yes, it is suitable for both home health monitoring and clinical use in hospitals and clinics.

7. What materials is the device made from?

The device is made from durable plastic material to ensure longevity.

8. What are the key features of the device?

Key features include an ultrathin design, multiple health parameter measurements, and an easy return and replacement service.

9. How often should I use the device for regular health check-ups?

For regular health check-ups, it is recommended to use the device as per your healthcare provider's advice.

10. Is there a customer support service available?

Yes, customer support is available to assist with any inquiries or issues you may have.

11. What safety standards does the device comply with?

The device complies with the safety standard GB/T18830-2009.

12. How can I return or replace the device if needed?

We offer an easy return and replacement service; please contact our customer support for assistance.

13. Can this device be used for telemedicine consultations?

Yes, it is designed for telemedicine consultations and follow-ups, making healthcare more accessible.

14. What is the supply ability of the product?

We have a supply ability of 5000 sets per week.

15. Are there any additional accessories needed to use the device?

No additional accessories are needed; the device is ready to use out of the box.

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