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Portable Firewood Processor - Model: DW380

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the maximum splitting force of the DW380 Portable Firewood Processor?

The DW380 Portable Firewood Processor has a maximum splitting force of 15 tons.

2. What is the maximum splitting length for logs with the DW380?

The maximum splitting length for logs with the DW380 is 600mm (24 inches).

3. What is the maximum diameter of logs that the DW380 can process?

The DW380 can process logs with a maximum diameter of 400mm (16 inches).

4. What is the standard length of cut for the DW380?

The standard length of cut for the DW380 is 2.5 meters.

5. What type of engine does the DW380 use?

The DW380 is powered by a 15HP petrol engine with an electric start.

6. Is the DW380 easy to transport?

Yes, the DW380 is designed to be portable, making it easy to transport to different locations.

7. Can the DW380 handle different types of wood?

Yes, the DW380 is capable of processing various types of wood, including hardwood and softwood.

8. What safety features are included with the DW380?

The DW380 is equipped with safety features such as emergency stop buttons and protective guards.

9. Does the DW380 require assembly upon arrival?

Some assembly may be required upon arrival, but the process is straightforward with included instructions.

10. What are the maintenance requirements for the DW380?

Regular maintenance includes checking the engine oil, sharpening the blades, and ensuring all safety features are functioning.

11. What warranty does the DW380 come with?

The DW380 typically comes with a manufacturer's warranty; please check the specific warranty terms for details.

12. Can the DW380 be used for commercial purposes?

Yes, the DW380 is suitable for both personal and commercial use, providing efficient firewood processing.

13. What accessories are available for the DW380?

Accessories may include additional blades, protective gear, and transport attachments, depending on availability.

14. How loud is the DW380 during operation?

The DW380 produces noise comparable to standard petrol engines; hearing protection is recommended during operation.

15. Where can I buy the DW380 Portable Firewood Processor?

The DW380 can be purchased through authorized dealers, online retailers, or directly from the manufacturer.

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