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Oral Therapy Equipment & Accessories for Effective Oral Care

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 04 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the Oral Therapy Equipment & Accessories for Effective Oral Care?

It is an electric oral-therapy device (brand: Raecho, model RQP-406) designed to support effective oral hygiene for personal and professional use, suitable for routine care, clinic use, and educational purposes.

2. What are the key specifications of this product?

Key specs: Brand Raecho, Model RQP-406, Class II instrument, electric power source, dimensions 55 x 42 x 76 cm, shelf life 1 year, CE certified, sold as a single item.

3. What does 'Class II' instrument mean for this device?

Class II indicates the device falls under moderate-risk medical devices requiring certain regulatory controls and performance standards. It is manufactured to meet applicable safety and performance requirements.

4. Is this device CE certified?

Yes. The product carries CE certification, indicating conformity with applicable European health, safety, and environmental protection standards.

5. What power source does the device use and what are the electrical requirements?

The device is electric powered. For exact voltage/frequency and plug specifications, refer to the product manual or contact the seller, as regional electrical requirements may vary.

6. Who is the intended user for this product?

It is intended for individuals seeking improved oral hygiene at home, dental professionals in clinics, educators teaching oral care, and caregivers supporting patients with special oral-care needs.

7. What kind of technical support is available?

Online technical support is provided. For assistance with setup, operation, troubleshooting, or spare parts, contact Raecho or the authorized seller through the channels listed in the product documentation.

8. What is included in the package? Are accessories provided?

The product is sold as a single item. Accessory inclusion can vary; check the product listing or contact the seller for a detailed list of included accessories and optional add-ons.

9. How should the device be cleaned and maintained?

Follow the manufacturer’s cleaning and maintenance instructions in the user manual. Generally, unplug the device before cleaning, use a soft cloth and manufacturer-approved cleaners, and avoid exposing electrical components to water. Regular maintenance checks are recommended.

10. What is the shelf life and recommended storage conditions?

The specified shelf life is 1 year. Store the device in a cool, dry place away from direct sunlight and extreme temperatures; keep it in original packaging until use to protect components.

11. Can this device be used in professional dental clinics?

Yes. The device is suitable for professional use in dental clinics for routine oral-care procedures and patient support, subject to local regulations and clinic protocols.

12. Are there any contraindications or safety precautions?

Follow all safety warnings in the user manual. Do not use the device on patients with conditions explicitly listed as contraindications by the manufacturer, avoid improper handling of electrical components, and consult a dental professional for clinical decisions.

13. How do I get replacement parts or consumables?

Contact Raecho or an authorized distributor for replacement parts and consumables. Provide the model number (RQP-406) and a description of the part needed to ensure compatibility.

14. Where can I buy the Oral Therapy Equipment & Accessories and what are the return or warranty options?

Purchase through authorized Raecho dealers or the seller listed on the product page. Warranty and return policies can vary—consult the seller or the product documentation for specific warranty terms, duration, and return procedures.

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