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Medical Health Care Scooter Rehabilitation Outdoor Foldable Knee Walker Adjustable Height Physiotherapy Equipment For Adults

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the product name, brand and model?

This is the Medical Health Care Scooter Rehabilitation Outdoor Foldable Knee Walker, brand HW, model number HW-8001.

2. What are the key dimensions and adjustable ranges?

Knee pad area: 32.5 x 17 x 7.5 cm. Total width: 42.5 cm. Total depth: 72.5 cm. Knee pad adjustable height: 42.5–51.5 cm. Handlebar adjustable height: 84.5–104 cm. Carton size: 64.5 x 44 x 27.5 cm.

3. What is the maximum user weight and the product weight?

Maximum user weight is 136 kgs. Net weight of the unit is 9.6 kgs.

4. Is the knee walker foldable for transport and storage?

Yes — the product is foldable for easier transport and compact storage. For detailed folding/unfolding instructions please refer to the user manual included with the product.

5. Is this suitable for adults and for physiotherapy/rehabilitation use?

Yes. This knee walker is designed for adult rehabilitation and physiotherapy use, helping users who cannot bear weight on a lower leg or foot to move around more comfortably.

6. Can I order a sample to check quality?

Yes. Sample orders are welcome to test and check quality. Lead time for a sample is typically one week.

7. What is the lead time for mass production and do you have an MOQ?

Mass production lead time is usually 1–4 weeks depending on order quantity. Low MOQ: 1 piece for sample checking is available.

8. Do you offer OEM branding and is there an MOQ for logo printing?

Yes, we can print your logo on the product. OEM logo MOQ is 500 pieces per mold. Please inform us before production.

9. What shipping methods do you use and how long does delivery take?

We typically ship by DHL, UPS, FedEx or TNT (3–7 days). Air and sea shipping options are also available depending on volume and destination.

10. What warranty and after-sales support do you provide?

We offer a 1-year warranty on our products. Our quality control keeps defective rate below 0.2%. During the warranty period we repair or replace defective batch products or discuss suitable solutions (including recall) depending on the situation.

11. Are replacement parts available?

Yes, replacement parts are available. Please contact our sales or after-sales team with the part name or product serial/model number to arrange parts and pricing.

12. How do I place an order?

Provide your requirements or application, we will quote accordingly. Confirm samples and pay deposit for formal order, then we arrange production. Contact our sales team to begin.

13. Can I visit your factory?

Yes, you are welcome to visit our factory. We can arrange pickup from the airport or station if needed.

14. What standards or certifications does your product meet?

Our company is an Alibaba-verified supplier. We supply products that meet CE, FCC, ROHS or EMC standards as applicable. Contact us for specific certification documents for this model.

15. How should I clean and maintain the knee walker?

Wipe the frame and pads with a soft cloth and mild detergent; do not use high-pressure washing. Regularly check fasteners, brakes and wheels for wear and tightness. For detailed maintenance instructions consult the user manual or contact support.

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