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Medical Ear Wax Removal Machine for Ear Stones Ear Cleaner

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 04 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the full product name and model number?

The product is the Professional Medical Ear Wax Removal Machine for Ear Stones Ear Cleaner, model number LH100.

2. What is the power source for this ear cleaner?

The device is electric. Please refer to the user manual or product listing for specific voltage and plug type information.

3. What materials is the device made from?

The unit is constructed from metal, plastic, and steel components for durability and reliable performance.

4. Is this device certified for safety and quality?

Yes. The product carries CE quality certification and conforms to the safety standard GB/T18830-2009.

5. What does 'Instrument Classification: Class I' mean?

Class I classification generally indicates a low-risk, non-invasive medical device. It means the device meets applicable regulatory requirements for that class. For detailed regulatory implications, consult your local regulations or the manufacturer.

6. How long is the shelf life?

The specified shelf life is 6 months from the date of manufacture. Check the product packaging for the exact manufacture and expiration dates.

7. What accessories or spare parts are included?

The product is supplied with service-free spare parts as noted in the product description. Exact accessory contents can vary by seller—check the product listing or contact the supplier for a detailed inventory.

8. Can I use this device at home and in clinics?

Yes. The device is suitable for personal ear hygiene at home and for use in clinical settings by trained healthcare providers.

9. Is it safe for children?

Use on children should be done with caution. It is recommended that a healthcare professional perform or supervise ear cleaning for young children or for users who cannot cooperate reliably.

10. Are there any contraindications or situations where I should not use this device?

Do not use the device if you suspect an ear infection, have ear pain, ongoing ear discharge, a perforated eardrum, ear tubes, or recent ear surgery. Consult a healthcare professional before use if you have any ear health concerns.

11. How do I clean and maintain the device?

Follow the manufacturer’s user manual for cleaning and disinfection instructions. Removable tips or accessories should be cleaned or replaced per the manual and local infection control guidelines. If unsure, contact the manufacturer or supplier for recommended procedures.

12. What is meant by 'ear stones' in the product description?

In this context, 'ear stones' refers to hardened or impacted ear wax (cerumen) that can form plugs. The device is designed to assist in removing ear wax and similar buildup. For diagnosis and treatment of unusual deposits, consult a healthcare professional.

13. How many units are available for supply each month?

Supply ability is listed as 50 units per month. For bulk orders, lead times, or availability updates, contact the supplier directly.

14. Where can I get technical support or warranty information?

For technical support, warranty details, or service inquiries, contact the seller or manufacturer. The product description indicates service-free spare parts, but warranty terms and support channels vary by supplier.

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