B21, China Town Mall, Midrand
- Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
- Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
- Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
- Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the maximum weight capacity of the Electric Winch?
The Electric Winch has a maximum weight capacity of up to 1000kg, depending on the model configuration.
2. What is the rated voltage for this winch?
This Electric Winch is available in two voltage options: 220V and 380V.
3. What is the lifting speed of the Electric Winch?
The lifting speed for this winch is 12 meters per minute for most configurations, with a higher speed of 14 meters per minute for higher capacities.
4. Can I use this winch for outdoor applications?
Yes, the Electric Winch can be used for outdoor applications; however, it should be protected from rain and other harsh weather conditions.
5. What is the length of the wire rope that comes with the winch?
The Electric Winch comes with a wire rope length that can vary from 30 meters up to 100 meters, depending on the model.
6. Is the Electric Winch easy to install?
Yes, the Electric Winch is designed for easy installation and comes with a user manual for guidance.
7. What safety features does the Electric Winch have?
The Electric Winch is equipped with various safety features including overload protection and an emergency stop button.
8. What type of maintenance does the winch require?
Regular maintenance includes checking the wire rope for wear, ensuring the motor is clean, and lubricating moving parts as needed.
9. Is there a warranty on the Electric Winch?
Yes, the Electric Winch typically comes with a manufacturer's warranty. Please check the specific warranty details upon purchase.
10. Can the winch be used for vertical lifting?
Yes, the Electric Winch is designed for vertical lifting applications and is suitable for lifting heavy items straight up.
11. What are the power ratings for different configurations?
The winch has various power ratings: 980W for 200-400KG at 220V, 1000W for 200-400KG at 380V, up to 2200W for 500-1000KG at 220V.
12. Does the Electric Winch come with a remote control?
Some models of the Electric Winch may come with a remote control option, making it easier to operate from a distance.
13. What industries can benefit from using this Electric Winch?
Industries such as construction, manufacturing, and logistics can benefit from using the Electric Winch for lifting and moving heavy objects.
14. What is the typical lifespan of the Electric Winch?
With proper maintenance, the Electric Winch can have a lifespan of several years, depending on usage frequency and conditions.
15. Are there any installation requirements for the Electric Winch?
Yes, it is recommended to have a stable, secure mounting point and suitable electrical connections for safe operation.
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