B21, China Town Mall, Midrand
- Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
- Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
- Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
- Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the maximum lifting capacity of the Electric Winch?
The Electric Winch has a maximum lifting capacity of 1000kg, with specific models rated for 200-400kg, 300-600kg, and 400-800kg depending on the configuration.
2. What is the rated voltage for this Electric Winch?
The Electric Winch operates at either 220V or 380V, depending on the model.
3. What is the lifting speed of the Electric Winch?
The Electric Winch has a lifting speed of 12m/min for most models, and 14m/min for the 500-1000KG models.
4. What lengths of wire rope are available for this winch?
The Electric Winch can accommodate wire rope lengths ranging from 1 to 100 meters, depending on the model.
5. How much power does the Electric Winch consume?
The power consumption varies by model: 980W for 200-400KG at 220V, up to 2200W for the 500-1000KG at 220V.
6. Can this winch be used for outdoor applications?
Yes, the Electric Winch can be used for outdoor applications, but it is recommended to protect it from direct exposure to weather elements.
7. Is this Electric Winch suitable for lifting heavy machinery?
Yes, the Electric Winch is suitable for lifting heavy machinery, provided the load does not exceed the winch's rated lifting capacity.
8. What safety features does the Electric Winch include?
The Electric Winch includes features such as overload protection and an emergency stop button to ensure safe operation.
9. How do I install the Electric Winch?
Installation should be performed according to the user manual, ensuring it is securely mounted and connected to the appropriate power supply.
10. What maintenance is required for the Electric Winch?
Regular maintenance includes checking the wire rope for wear, ensuring all connections are secure, and inspecting the motor and electrical components for any signs of damage.
11. Can I use this winch for vehicle recovery?
Yes, the Electric Winch can be used for vehicle recovery within its rated capacity, but it is important to follow safety guidelines.
12. Is the Electric Winch portable?
Yes, the Electric Winch is designed to be compact and portable, making it easy to transport to different job sites.
13. What is the warranty period for the Electric Winch?
The warranty period for the Electric Winch varies by manufacturer, but it typically ranges from 1 to 2 years. Please check the specific warranty details upon purchase.
14. Are there any accessories included with the Electric Winch?
The Electric Winch typically includes the winch unit, a power cord, and basic mounting hardware. Additional accessories may be sold separately.
15. What is the price range for the Electric Winch?
The price of the Electric Winch varies based on the model and specifications, generally ranging from $200 to $800.
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