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Auto Pencil Sharpener Assembly Machine

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What does the 1-year warranty cover?

The one-year warranty covers manufacturing defects in materials and workmanship for core machine components. Consumable items and damage from misuse or improper installation are typically excluded. Specific warranty terms and claim procedures are provided with the purchase documentation.

2. What documentation is provided with the machine?

Each machine ships with a machinery test report and a video of the outgoing inspection. Standard documentation also includes user/operator manuals and basic electrical/recommended maintenance information. Additional documents can be provided on request.

3. What control system does the machine use?

The machine uses a PLC-based control system for reliable, repeatable operation. PLC programming can be adjusted for production requirements and is supported by the manufacturer.

4. Is the Auto Pencil Sharpener Assembly Machine CE certified and what safety features does it include?

Yes, the machine is CE certified. It is supplied with standard safety features in line with CE requirements (such as guards and emergency stop). For detailed safety specifications and optional safety upgrades, please contact Hensen or your sales representative.

5. What is the machine's weight and how is it packed for shipment?

The machine weighs approximately 300 kg. It is packed in a wooden case for secure transport. Special packing or crating requirements can be accommodated on request.

6. What is the minimum order quantity (MOQ)?

The minimum order quantity is 1 set.

7. Can the machine be customized for different pencil sharpener designs or sizes?

Yes. The machine can be customized to accommodate different sharpener designs, sizes, and production needs. Customization may involve mechanical tooling changes and PLC program updates. Contact Hensen with your product specifications for feasibility and a quotation.

8. What is the machine's production capacity (throughput)?

Throughput depends on the specific sharpener design, cycle configuration and any customization. Production rate estimates and sample testing can be provided after reviewing your product details—please contact sales to arrange capacity benchmarks or on-site trials.

9. What after-sales service and support are available?

Hensen provides engineers available to service machinery overseas and offers online support after warranty. Support includes remote troubleshooting, spare parts supply and on-site service where required (subject to scheduling and regional availability).

10. Is installation and operator training provided?

Yes. Installation and commissioning services and operator training are available. These can be provided on-site by factory-trained engineers or remotely, depending on customer preference and location. Contact sales to schedule.

11. Are spare parts available and what is recommended to keep in stock?

Spare parts and maintenance kits are available from the manufacturer. It is recommended to keep commonly replaced items (belts, sensors, wear parts) on hand to minimize downtime. Contact Hensen for a recommended spare-parts list for your application.

12. Can the machine be integrated into an existing assembly line?

Yes. The PLC-based design allows integration with upstream and downstream equipment. Integration details depend on conveyor interfaces, communication protocols and line layout—Hensen can advise and provide integration support.

13. What routine maintenance is required?

Routine maintenance typically includes regular cleaning, lubrication of moving parts, inspection and replacement of wear components, and periodic checks of electrical connections and sensors. A maintenance schedule and checklist are provided in the machine manual; Hensen can supply preventive maintenance plans on request.

14. What information do you need to provide for a quote and how long is the lead time?

For an accurate quote, provide desired sharpener design(s), expected production rate, any customization requirements and your delivery location. Lead time varies with configuration and current factory schedule—contact Hensen sales for a firm quote and estimated delivery time.

15. What are the power requirements and machine dimensions?

Power requirements and exact machine dimensions depend on the configuration and options selected. These specifications are provided with the technical datasheet for the chosen model—please request the datasheet or contact Hensen for detailed electrical and dimensional information.

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