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Soft Ice Cream Machine (Model: BAHZ-16EW)

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 04 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the voltage requirement for the Soft Ice Cream Machine (BAHZ-16EW)?

The Soft Ice Cream Machine (BAHZ-16EW) operates on 220V for efficient performance.

2. Is this machine suitable for commercial use?

Yes, the BAHZ-16EW is versatile and ideal for both commercial establishments and household use.

3. How does the automatic function work?

The machine is designed for ease of use, allowing you to make soft-serve ice cream automatically without complicated setups.

4. What materials are used in the construction of the machine?

The Soft Ice Cream Machine is made from a combination of durable ABS and stainless steel, ensuring longevity and reliability.

5. Can I customize the appearance of the machine?

Yes, the machine is available in white, orange, and red, and you can also customize the logo to suit your style.

6. What are the dimensions of the Soft Ice Cream Machine?

The product size is 220X660X720mm, making it compact and suitable for home kitchens or small commercial spaces.

7. What kind of after-sales support is offered?

You will receive free spare parts and access to overseas call centers for assistance, ensuring peace of mind.

8. Is the Soft Ice Cream Machine easy to clean?

Yes, the materials used in the machine are easy to clean, making maintenance simple.

9. What types of ice cream can I make with this machine?

You can make a variety of soft-serve ice creams, including vanilla, chocolate, and more, depending on the mix used.

10. How long does it take to make ice cream with this machine?

The time to make ice cream can vary, but the machine is designed to produce soft-serve treats quickly and efficiently.

11. Is there a warranty on the Soft Ice Cream Machine?

Please refer to the product manual or contact customer service for detailed warranty information.

12. Can this machine be used for outdoor events?

Yes, the Soft Ice Cream Machine is suitable for outdoor events, providing delicious treats for gatherings.

13. What is the capacity of the machine?

The capacity details can vary, but it is designed to serve multiple servings efficiently, suitable for both home and commercial use.

14. Are there any safety features in the machine?

Yes, the machine includes safety features to ensure safe operation during use.

15. Where can I find the product info gallery?

The product info gallery can be found on the product page, showcasing images and detailed specifications of the Soft Ice Cream Machine.

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