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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 04 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the weight of the EAGLE Camera Arm?

The EAGLE Camera Arm weighs approximately 10.5kg (24 pounds), ensuring stability during use.

2. What is the maximum arm length of the EAGLE Camera Arm?

The arm length is about 1072mm (3.5FT), providing extended reach for various photography angles.

3. What type of cameras is the EAGLE Camera Arm compatible with?

The EAGLE Camera Arm is designed to support a wide range of camera models, providing a secure and stable mount.

4. How does the joint movement work on the EAGLE Camera Arm?

The arm features multi-directional joints with a movement range of J1/J2/J3/J4/J5: ±178 degrees and J6: ±360 degrees for precise positioning.

5. Is the EAGLE Camera Arm easy to transport?

Yes, despite its robust build, the EAGLE Camera Arm is designed for excellent mobility, making it easy to move and adjust as needed.

6. Can I use the EAGLE Camera Arm for both studio and outdoor shoots?

Absolutely! The EAGLE Camera Arm is versatile and suitable for both studio and on-location photography.

7. What materials are used in the construction of the EAGLE Camera Arm?

The EAGLE Camera Arm is constructed with high-quality materials to ensure durability and stability during use.

8. How do I connect the EAGLE Camera Arm to my device?

The arm can be operated via Wi-Fi or RJ45 internet connection for easy control and adjustments.

9. Is there a specific software required to operate the EAGLE Camera Arm?

While the arm can be controlled using its built-in software, customers can also use other software like Gambit by purchasing it separately.

10. Does the EAGLE Camera Arm come with a screen?

Yes, it features a high-brightness industry LCD screen for improved visibility during operation.

11. What is the primary purpose of the EAGLE Camera Arm?

The primary purpose of the EAGLE Camera Arm is to provide stable and flexible positioning for cameras, enhancing the precision of professional photography.

12. Can I use an iPad or iPhone with the EAGLE Camera Arm?

Yes, if you want to use other software like Gambit, you can connect it with an iPad or iPhone.

13. What kind of photography can benefit from using the EAGLE Camera Arm?

The EAGLE Camera Arm is ideal for professional photography, especially for creative shots that require unique angles and overhead positioning.

14. Is the EAGLE Camera Arm suitable for beginners?

While designed for professionals, beginners can also benefit from the EAGLE Camera Arm's ease of use and flexibility for various photography needs.

15. How stable is the EAGLE Camera Arm during use?

The robust build and high-quality materials ensure that the EAGLE Camera Arm remains stable during use, even with heavier camera setups.

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