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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 26 Dec, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the BYOND B-30P Breathing Apparatus used for?

The BYOND B-30P Breathing Apparatus is designed to provide efficient and reliable respiratory support for patients with breathing difficulties, particularly those suffering from sleep apnea.

2. What is the adjustable pressure range of the BYOND B-30P?

The device has an adjustable pressure range from 4 to 20 cmH2O, allowing it to be tailored to meet individual patient needs.

3. How does the ramp function work?

The ramp function allows the pressure to gradually increase over a set period, adjustable from 1 to 60 minutes, enhancing patient comfort during initial use.

4. Is the BYOND B-30P noisy?

No, the machine operates at a sound level of less than 30dBA, ensuring minimal noise disturbance during use.

5. Does the machine have an automatic ON/OFF feature?

Yes, the BYOND B-30P automatically turns on and off, providing convenience and energy-saving functionality.

6. What kind of monitoring does the BYOND B-30P provide?

It monitors critical parameters such as flow, pressure, leak, BPM, and has optional SPO2 and PR monitoring for enhanced patient observation.

7. Can I customize the humidity level?

Yes, the device includes a 0-5 level humidifier with a separable water chamber to help maintain comfort during use.

8. What is the purpose of the optional SPO2 monitoring?

The optional SPO2 monitoring helps in tracking the oxygen saturation levels in the patient's blood, providing valuable data for respiratory care.

9. How can I download data from the machine?

Data can be downloaded via an 8GB TFT card, allowing you to review treatment history and other important metrics.

10. What safety features does the BYOND B-30P have?

It includes real-time alarms for power failure, low voltage, airway block, high leakage, humidifier failure, and full TF card, ensuring patient safety.

11. What is the weight of the BYOND B-30P?

The net weight of the BYOND B-30P is 2.2 kg, making it lightweight and portable.

12. How can I understand potential breathing apnea issues with this device?

The BYOND B-30P features a self-diagnostic questionnaire that helps patients understand potential breathing apnea conditions.

13. What is included in the package when I purchase the BYOND B-30P?

The package includes the host, humidifier, handbag, mask, tube, power adapter, filter, and extension connector.

14. Is there a warranty for the BYOND B-30P?

Please check with your supplier or retailer for warranty information as it may vary based on the point of purchase.

15. Can the device be used for children?

The BYOND B-30P is primarily designed for adult patients; consult a healthcare professional for pediatric use.

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