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24V Multi-Stage Cool Heat Smart Thermostat, WIFI Home Heat Pump Controller for Heat Pump System Air Conditioner

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 26 Dec, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the power supply requirement for the 24V Multi-Stage Cool Heat Smart Thermostat?

The thermostat requires an AC 24V power supply at 50/60Hz.

2. What network technology does this thermostat use?

This thermostat uses WIFI 2.4G communication technology.

3. What is the temperature measuring range of this thermostat?

The measuring range for temperature is +1 to +50℃.

4. Can I adjust the set point temperature?

Yes, you can adjust the set point temperature between +1 to +50℃, with a default range of +16 to +30℃.

5. What type of display does this thermostat have?

The thermostat features a colorful TFT display with a resolution of 480x480.

6. What materials are used in the enclosure of the thermostat?

The enclosure is made from aluminum alloy, tempered glass, fireproof PC, and ABS.

7. What is the protection rating of the thermostat?

The thermostat has an IP20 protection rating according to EN60529.

8. How does the cable entry work for this thermostat?

The cable entry is designed for rear entry.

9. What ambient conditions can this thermostat operate in?

The thermostat can operate in ambient conditions ranging from -10 to +50℃ with a maximum humidity of 95% non-condensing.

10. What are the dimensions of the display and base of the thermostat?

The display size is 86x86x33.8 mm, and the base size is 86x86x4.5 mm.

11. Is this thermostat suitable for use with a heat pump system?

Yes, this thermostat is specifically designed for use with heat pump systems and air conditioners.

12. Can I control this thermostat remotely?

Yes, you can control this thermostat remotely through its WIFI connectivity.

13. Is installation easy for this thermostat?

Yes, the thermostat is designed for surface mounting, making installation straightforward.

14. Does this thermostat have a warranty?

Please check with the retailer or manufacturer for warranty details as they can vary.

15. Is this thermostat compatible with smart home systems?

It is compatible with most smart home systems that support WIFI connectivity.

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