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20KVA 3 Phase Silence Diesel Generator with built in ATS and water cooler system

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 04 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the power output of the 20KVA generator?

The generator has a power output of 20KVA, making it suitable for various residential and commercial applications.

2. Is the generator suitable for outdoor use?

Yes, the 20KVA diesel generator is designed for outdoor use, but it should be placed in a covered area to protect it from direct weather exposure.

3. What type of cooling system does this generator use?

This generator features a water cooling system, which helps maintain optimal operating temperatures during use.

4. Does the generator come with an Automatic Transfer Switch (ATS)?

Yes, the generator includes a built-in Automatic Transfer Switch (ATS) for seamless power switching during outages.

5. What type of engine does this generator have?

The generator is powered by a K490D engine with a 4-cylinder configuration and a bore and stroke of 95mm x 105mm.

6. How is the generator started?

The generator features an electric start for easy and convenient operation.

7. What is the protection class of the alternator?

The alternator has a protection class of IP23, providing adequate protection against dust and water ingress.

8. What safety features are included in the control system?

The control system includes high water temperature protection, low oil pressure protection, and monitoring for high and low voltage/frequency.

9. Where can I collect the generator from?

The generator must be collected from our Midrand warehouse. Delivery is not included in the price.

10. Can the generator be delivered to my location?

Yes, you can arrange for delivery by contacting us for a courier fee estimation with reliable local couriers.

11. What is the electrical phase connection type?

The generator has a 3 phase 4 wire electrical phase connection.

12. Is there a warranty for this generator?

Please refer to the product documentation or contact us directly to inquire about the warranty details.

13. What is the weight of the generator?

The weight of the generator is not specified in the product description; please contact us for detailed specifications.

14. Can this generator be used in commercial applications?

Yes, the 20KVA generator is suitable for both residential and commercial applications, providing reliable power supply.

15. What maintenance is required for this generator?

Regular maintenance includes checking oil levels, coolant levels, and ensuring the air filter is clean. Refer to the user manual for detailed maintenance instructions.

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