B21, China Town Mall, Midrand
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Reception Counter

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What materials are available for the Reception Counter?

We offer artificial stone options including Corian (solid surface), acrylic solid surface, and engineered quartz stone. Each provides high durability, scratch resistance and an attractive finish.

2. Can you provide free samples and design services?

Yes — we provide free samples and free design services. Contact us with your requirements or drawings and we'll prepare samples and design proposals at no extra cost.

3. How many colors and finishes can I choose from?

There are more than 300 colors available and custom color matching is accepted. Surface finishes include matte or glossy options.

4. Can the size and design of the counter be customized?

Yes. Counters are made to customer requirements. We offer OEM/ODM customization based on your drawings, designs, photos and specifications.

5. What is the minimum order quantity (MOQ)?

The MOQ is 1 piece — we can supply single bespoke reception counters.

6. What warranty do you provide?

We offer a 10-year warranty covering manufacturing defects. Warranty terms vary by application and installation, so please request the full warranty document for details.

7. What quality standards and certifications do you meet?

We follow EU quality standards and perform four-step quality inspections before delivery. Our products have passed tests such as CUPC, CE and ISO and we have certification capability for UV testing and GMC/UL where applicable.

8. Is the surface antibacterial and does it emit formaldehyde?

The artificial stone used is antibacterial and has no formaldehyde volatilization, making it suitable for high-traffic public areas.

9. How durable is the Reception Counter and can it be repaired if damaged?

The counters are durable, moisture-proof, corrosion-resistant and scratch-resistant. Minor scratches and damage can usually be repaired on-site or by refinishing the solid surface.

10. How should I clean and maintain the reception counter?

Clean with a soft cloth and mild detergent or non-abrasive cleaner. Avoid strong solvents and abrasive pads. For stubborn stains or minor scratches, follow our maintenance guide or contact us for repair service.

11. What applications are these counters suitable for?

They are ideal for offices, shopping malls, airports, apartments, retail shops, banks, hotels, restaurants and other commercial or public environments.

12. What is the typical lead time for a custom reception counter?

Lead time depends on material choice, design complexity and order quantity. Please contact us with your specifications for an accurate production and delivery schedule.

13. Do you provide installation services?

We can provide installation guidance and coordinate installation services where available. For on-site installation, please contact us so we can arrange local support or recommend certified installers.

14. How are the counters packaged and shipped to ensure safe delivery?

Counters are subject to 100% inspection and multiple protective packaging layers to prevent damage. Shipping methods and packaging details will be confirmed in your order quote based on destination and transport mode.

15. Can you produce counters to match existing brand or interior design elements?

Yes — we accept custom drawings, photos and specifications to match brand colors, shapes and details. Our design team will work with you to ensure the counter integrates with your interior.

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