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Outdoor luxury resort hotel loft safari tent

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the size of the outdoor luxury resort hotel loft safari tent?

The tent measures 5m x 9m x 3.6m with a total area of 45㎡. The indoor size is 5m x 6m x 3.4m, providing ample space for glamping.

2. Is the safari tent suitable for all weather conditions?

Yes, the tent is designed to be water-resistant with a pressure rating of WP7000, UV-proof (UV50+), and flame retardant, making it suitable for various weather conditions.

3. Can I customize the size of the tent?

Yes, we offer custom services for size adjustments based on your specific requirements.

4. What materials are used in the construction of the tent?

The outer cover is made of 750g tensile membrane fabric, while the inner cover is made of 900D oxford fabric. The structure includes Ф80mm synthetic anticorrosion wood and Ф86mm stainless steel pipes.

5. How many windows and doors does the tent have?

The tent features 1 door with a zipper mesh and 9 windows, also equipped with zipper mesh for ventilation and insect protection.

6. What accessories are included with the tent?

The tent comes with stainless steel bolts and nails, plastic buckles, wind ropes, and other necessary accessories for assembly.

7. Is the tent easy to install?

Yes, the safari tent is designed for easy installation, allowing you to set it up quickly and efficiently.

8. What is the wind load capacity of the tent?

The tent can withstand wind loads of up to 88 km/h, ensuring stability in windy conditions.

9. How is the tent's interior layout designed?

The interior layout is spacious and functional, allowing for comfortable glamping experiences with ample room for furnishings and decor.

10. Is the tent environmentally friendly?

Yes, the materials used in the tent are eco-friendly, and the wooden structure is treated with environmental protection paint.

11. Is there a warranty on the safari tent?

Warranty details may vary; please contact our customer service for specific warranty information related to your purchase.

12. Can the tent be used for permanent installations?

While the tent is designed for glamping, it can also be used for semi-permanent installations depending on your needs and local regulations.

13. What maintenance is required for the tent?

Regular cleaning and inspection for any damages are recommended to ensure the longevity of the tent. Ensure zippers and seams are maintained to keep them in good condition.

14. Are there any fire safety measures for the tent?

The tent is flame retardant and complies with US CPAI-84 standards, providing an added level of safety against fire hazards.

15. How can I contact customer support for further questions?

You can reach our customer support team via email or phone, which can be found on our website's contact page.

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