B21, China Town Mall, Midrand
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custom design carousel merry go indoor kindergarten playground soft play kids equipment kid soft play

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What age group is the custom design carousel merry-go-round suitable for?

This product is designed for children in kindergarten and preschool age, typically between 2 to 6 years old.

2. What materials are used in the construction of the playground equipment?

The equipment is made from high-quality acrylic, eco-friendly wood, galvanized steel, and PE board, ensuring durability and safety.

3. Can the design be customized to fit specific themes or color schemes?

Yes, the design is customizable, including the background and color options, allowing you to create a theme that fits your space.

4. Where can this playground equipment be used?

It is suitable for various locations such as shopping malls, indoor playgrounds, daycare centers, restaurants, kids zones, schools, kindergartens, and science labs.

5. Is the equipment safe for children?

Absolutely! The playground equipment is designed with safety in mind, featuring soft hose pipes and materials that minimize injury risk.

6. How does the ball wall enhance children's learning experience?

The ball wall combines play with educational elements, improving operational abilities and allowing children to learn through interactive play.

7. What is the setup process for the equipment?

We provide a comprehensive design plan and installation service to ensure the equipment is set up correctly and safely.

8. Are there different combination styles for the ball wall?

Yes, the ball wall features various combination styles and shapes, providing children with different play experiences.

9. Can I request a design plan that maximizes revenue?

Yes, we can design a plan tailored to your needs that aims to maximize revenue from your playground space.

10. How long does it take to receive the equipment after placing an order?

Delivery times can vary based on customization and location, but we will provide an estimated timeline upon order confirmation.

11. Is maintenance required for the playground equipment?

Regular maintenance is recommended to ensure the equipment remains safe and in good condition, including cleaning and inspection of all components.

12. Are there any weight limits for the equipment?

Yes, there are weight limits depending on the specific design and components used. Please contact us for detailed specifications.

13. Can the equipment be relocated easily?

Yes, the equipment is designed for easy disassembly and relocation, making it convenient for changing environments.

14. What types of accessories come with the playground equipment?

The equipment comes with colorful acrylic materials, soft hose pipes, and various accessories that enhance the play experience.

15. Is there a warranty or guarantee for the equipment?

Yes, we offer a warranty on our equipment to cover manufacturing defects and ensure customer satisfaction.

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