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20KVA 3 Phase Silent Diesel Generator with built in ATS and water cooler system sldb

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the power output of the 20KVA diesel generator?

The generator provides a power output of 20KVA, suitable for both residential and commercial applications.

2. Is the generator suitable for backup power during outages?

Yes, this generator is ideal for providing backup power during outages, especially when paired with the built-in ATS (Automatic Transfer Switch).

3. What type of cooling system does this generator use?

The generator features a water cooling system, which helps maintain optimal operating temperatures during use.

4. How is the generator started?

The generator is started using an electric start mechanism, making it easy to operate.

5. What is the protection class of the alternator?

The alternator has a protection class of IP23, which means it is protected against solid objects greater than 12mm and water spray up to 60 degrees from vertical.

6. Does the generator have safety features?

Yes, it includes high water temperature protection, low oil pressure protection, and high/low voltage frequency protection to ensure safe operation.

7. How is the generator collected?

The generator must be collected from our Midrand warehouse as delivery is not included in the price.

8. Can I get the generator delivered to my location?

Yes, if you wish to have the generator delivered, please contact us for a courier fee estimation with reliable local couriers.

9. What is the engine model of this generator?

The engine model is K490D with a power output of 20kw.

10. What are the dimensions of the engine's cylinder and bore?

The engine has 4 cylinders with a bore and stroke of 95mm x 105mm.

11. What type of voltage regulation does the generator use?

The generator uses an Automatic Voltage Regulator (AVR) for consistent voltage output.

12. Is installation service provided?

Installation service is not included; customers are responsible for installing the generator after collection.

13. What type of electrical connection does the generator have?

The generator features a 3 phase, 4 wire electrical connection.

14. What brand is the control system?

The control system is branded as Smartagen 612UN, which provides advanced monitoring and control features.

15. Are there any additional accessories included with the generator?

The description does not mention any additional accessories; please inquire if specific accessories are needed.

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